All sales are final

Our sewing patterns are digital products (PDF files) delivered by email right after checkout. Because digital files can't be returned, we don't offer refunds or exchanges once an order has been placed. Please read the pattern description, size range and skill level carefully before you buy, and feel free to ask us if you're unsure whether a pattern is right for you.

When we'll make it right

We're always happy to help, and we'll send replacement files or issue a refund if:

• you accidentally bought the same pattern twice (we'll refund the duplicate);
• your files are missing, damaged or won't open, and we're unable to send you working files;
• you were charged but never received your download email, and we can't resolve it.

Just email us at contact@ivysewingpatterns.com within 30 days of your order, with your order number. We reply within 1–2 business days.

Refunded orders

When an order is refunded, the download link for the refunded patterns is deactivated.

Customers in the EU and UK

By completing your purchase you ask us to deliver the digital content immediately, and you acknowledge that you lose your 14-day right of withdrawal once delivery has started.

Found a mistake in a pattern?

Please let us know! We fix errors quickly and make the corrected files available through your existing download link.